Process Trainer IJP

Q1. A Clear consent is…

A. When the prospect provides all confirmations on call

B. Prospect is positive and shows his interest for the email

C. An affirmative response from the prospect to receive the white paper

D. Consent is something that is not necessarily required for all lead calls

Q2. What is a Pivot?

A. A database table structure that organises data into rows and columns – forming a grid.

B. A program tool that allows you to reorganize and summarize selected columns and rows of data in a spreadsheet or database table to obtain a desired report.

C. Denoting something written or drawn in a specified way.

D. A document that presents information in an organized format for a specific audience and purpose.

Q3. Find the odd man out.

A. Finance & Accounting manager

B. Account manager

C. Payroll Manager

D. FP&A Manager

Q4. According to specifications you need to target all IT staff+ titles, in such a scenario which of the following job titles can you target:

A. IT Specialist

B. IT Trainee

C. IT Intern

D. Option B and C

Q5. Types of tele marketing campaigns: (pick the odd man out)

A. CS

B. Tech-score

C. Install Base

D. Hybrid

Q6. If a campaign is having 50 million $ to 1 Billion $ revenue criteria, then which is the correct revenue bracket among these?

A. [$50M-$100M] [$100M-$300M] [$300M-$500M] [$500M-1B]

B. [$1M-$5M] [$5M-$10M] [$10M-$20M] [$20M-$50M] [$50M-$500M]

C. [$50M-$500M] [$500M-$1B] [$1.1B-$3B] [>$5B]

D. None of the above

Q7. If prospect’s email is in DNC list, can we target different prospect from the same organization?

A. Yes

B. No

C. Depends on campaign

D. None of the above

Q8. The ____________department has the sole discretion of qualification, evaluation and approval of the incentives for employees.

A. HR department

B. QA department

C. Operations department

D. Sales

Q9. The employees are requested to view and verify the provisional salary slips with the help desk initiated by the _______ department.

A. Business HR

B. HR

C. Finance

D. Employee Relations

Q10. Please pick the incorrect grouping:

A. Germany, Austria, Switzerland

B. Japan, Nepal, Vietnam

C. Belgium, Netherlands, Norway

D. Indonesia, Philippines, Singapore

Q11. If you were an interviewer, what do you think the three most important criteria would be for hiring someone as DGE?

A. Communication, Thought Process, System Knowledge, Domain Knowledge

B. Communication, Thought Process, Domain Knowledge

C. System Knowledge, Thought Process, Domain Knowledge

Q12. How would you address a trainee who kept laughing disrespectfully in the training session?

A. I will highlight it to the HR

B. I will shout at him in front of everyone

C. I will do one on one conversation with him

D. I will ask him to join in next training batch

Q13. If there are slow learners in the batch, then how would you manage?

A. I will make him do buddy up with the other Trainees

B. I will spend additional time with him

C. I will do a recap on a regular basis

D. All of the Above

Q14. If you have 50% B2B experienced trainees and 50% non B2B experienced trainee, then how would you manage?

A. I will ignore B2B trainees and focus only on non B2B

B. I will make non B2B sit next to B2B trainees

C. I will make sure both B2B & non B2B answers during the recap session

D. All of the Above

Q15. What is the difference between attitude and behaviour?

Q16. Discuss a time you had to learn how to use a new tool at work. How long did it take you to understand its features use it daily?

Q17. Write an email considering any one of the following cases:

a) Introduction email to a new client explaining the services that XDBS provides and requesting for a presentation demo

b) Email to HR explaining the insubordination and behavioural issues of a newly hired agent during the first 5 days of Process Training programme and requesting for discontinuing the employment