Tech Support IJP QA


Q1. Each computer on the Internet has a unique numeric address called a(n)

A. Domain Address

B. Protocol Address

C. IP Address

D. Web Address

Q2. Which type of connector is used to plug a telephone line into a modem?

A. COM1

B. RJ-11

C. RJ-45

D. RJ-10

Q3. Which of the following is the address of the router?

A. The IP Address

B. The TCP Address

C. The Subnet Mask

D. The Default Gateway

Q4. Which of the following TCP/IP protocol is used for transferring electronic mail message from one machine to another?

A. FTP

B. SNMP

C. SMTP

D. RPC

Q5. Two or more computers connected so that they can communicate with each other and share information is called a

A. Satellite

B. Protocol

C. Broadcast

D. Network

Q6. What are the four key functions of computer system?

A. Input, Processing, Output, and Storage

B. Keyboard, Display, Memory and Disk Drive

C. Word Processing, Spreadsheets, Database, Drive

D. Bits, Bytes, Words, and OSI

Q7. What is one of the biggest advantages of Live Chat over phone or Computer?

A. You can see the chatter over webcam

B. You can share links and Images and video with the client

C. You can integrate MSN and Gmail into the chat

D. You can talk real time with the client

Q8. What does Humanize the Conversation means?

A. Type slowly over the chat

B. Engage into small talk with the client

C. Keep the conversation simple

D. None of the above

Q9. What is the role of technical support engineer?

A. Troubleshoot the technical issue

B. Interact with clients

C. Find the root cause of the issue

D. All of the above.

Q10. An ongoing activity of system support is

A. Assisting Users

B. Adapting the system to new requirement

C. Recovering the system

D. Fixing software defect if possible

E. All of the above

Q11. Determine the correct SQL command ?

A. CREATE

B. UPDATE

C. DELETE

D. All of the above

Q12. Which command is used to change the definition of a table in SQL?

A. ALTER

B. CREATE

C. UPDATE

D. SELECT

Q13. Which of the following is not a valid aggregate function?

A. COUNT

B. COMPUTE

C. SUM

D. MAX

Q14. Which data manipulation command is used to combines the records from one or more tables?

A. SELECT

B. PROJECT

C. JOIN

D. PRODUCT

Q15. What operator tests column for absence of data?

A. NOT Operator

B. Exist Operator

C. IS NULL Operator

D. None of the above

Q16. What is B2B lead generation?

Q17. Does the CRM has Auto disposition feature? If ‘Yes’ what is it?

Q18. Explain internal duplicate criteria and how is it identified

Q19. Is there any validation and automation in the disposition Form? If yes, explain?

Q20. What is end to end process of lead in QA?