QA_DGE IJP SET_2 Survey

Q1. Types of tele marketing campaigns: (pick out the odd man out)

A. CS

B. Tech-score

C. Install Base

D. Hybrid

Q2. It is okay to skip anything highlighted in bold or coloured text on the script while pitching for the lead to the prospect.

A. True

B. False

C. Only for specific campaigns

Q3. Pick the correct sequence.

A. Greeting, Self-introduction, Branding, Purpose of call

B. Self-introduction, Branding, Purpose of call, Greeting

C. Purpose of call, Greeting, Branding, Self-introduction

Q4. Can we read the email address for the prospect as “First Name Last name @company domain.com” on call? (True or False);

A. True

B. False

Q5. If in specs Industry is given as Financial Services, can an agent score a lead on company pertaining to Credit Management industry?

A. Yes, he can

B. No, only Banks and Financial Institutions are allowed to be targeted

C. Yes, provided the industry type is mentioned on Hoovers

Q6. What is the correct way of confirming the job title on the call (close-ended question)?

A. I believe you are the IT Manager

B. I am sure you are the IT Manager

C. May I know what is your Job Title

D. All of the above

Q7. What is a Custom Question?

A. A question which mandatorily needs to be asked on the call, does not matter if it has been answered or not

B. A question which mandatorily needs to be asked on the call to the prospect only, an answer is a mandate

C. A question which can be asked on the call, an answer is not a mandate

D. Cross Suppression

Q8. What is a Qualification Question?

A. It's also a Custom Question, which has a disqualifier in the answer

B. A "Yes" or "No" Question

C. A Question only three options

D. Only Follow-up question is called as Qualification Question

Q9. If specification says DOMAIN- "NA" what does this indicate?

A. To dial 1 campaign

B. Target 1 domain from same company

C. Target same person 1 time

D. Target any number of persons

Q10. Time Zone abbreviations:

A. EST

B. MST

C. PDT

D. CDT

Q11. If the campaign is demanding the IT managers to be targeted; following are the JTs one can target except ____.

A. IT Systems Manager

B. IT Operations Manager

C. IT Training Manager

D. IT Network Manager

Q12. If in case the employee size 100-2500 is accepted on a campaign would we consider 1000-5000 on it?

A. Yes

B. No

C. No, it cannot be said

Q13. If in case the employee size 100-2500 is accepted on a campaign would we consider 1000-5000 on it?

A. 1.5 Hours

B. 1 Hour

C. 2 Hours

D. No time difference