SME IJP SET_2 Survey

Q1. United States of America has _________ Time Zones?

A. Four

B. Six

C. Five

D. Only three time zones

Q2. Clear consent is…

A. When the prospect provides all confirmations on call

B. Prospect is positive and shows his interest for the email

C. An affirmative response from the prospect to receive the white paper

D. Consent is something that is not necessarily required for all lead calls

Q3. What is a Pivot?

A. A database table structure that organises data into rows and columns – forming a grid.

B. A program tool that allows you to reorganize and summarize selected columns and rows of data in a spreadsheet or database table to obtain a desired report.

C. Denoting something written or drawn in a specified way.

D. A document that presents information in an organized format for a specific audience and purpose.

Q4. Find the odd man out.

A. Finance & Accounting manager

B. Account manager

C. Payroll Manager

D. FP&A Manager

Q5. According to specifications you need to target all IT staff+ titles, in such a scenario which of the following job titles can you target:

A. IT Specialist

B. IT Trainee

C. IT Intern

D. Option B and C

Q6. Types of tele marketing campaigns: (pick the odd man out)

A. CS

B. Tech-score

C. Install Base

D. Hybrid

Q7. If a campaign is having 50 million $ to 1 Billion $ revenue criteria, then which is the correct revenue bracket among these?

A. [$50M-$100M] [$100M-$300M] [$300M-$500M] [$500M-1B]

B. [$1M-$5M] [$5M-$10M] [$10M-$20M] [$20M-$50M] [$50M-$500M]

C. [$50M-$500M] [$500M-$1B] [$1.1B-$3B] [>$5B]

D. None of the above

Q8. If an agent dials 3 campaigns in a shift of 9 hours, the FTE for him goes as…

A. Campaign 1: 0.5, Campaign 2: 0.25, Campaign 3: 0.25

B. Campaign 1: 0.5, Campaign 2: 0.3, Campaign 3: 0.3

C. Campaign 1: 0.1, Campaign 2: 0.3, Campaign 3: 0.2

D. Campaign 1: 0.1, Campaign 2: 0.3, Campaign 3: 0.5

Q9. What do the below mentioned terms stand for?

A. SRL

B. HQL

C. SQL

D. ABM

Q10. If prospect’s email is in DNC list, can we target different prospect from the same organization?

A. Yes

B. No

C. Depends on campaign

D. None of the above

Q11. Of the following, which is not a type of DNC request that the RAs are expected to mention while uploading DNC request on ITBP.

A. RPC\Prospect DNC

B. TPC (Third Party Contact) DNC

C. Operator DNC

D. Assistant DNC

Q12. The ____________department has the sole discretion of qualification, evaluation and approval of the incentives for employees.

A. HR department

B. QA department

C. Operations department

D. Sales

Q13. The employees are requested to view and verify the provisional salary slips with the help desk initiated by the _______ department.

A. Business HR

B. HR

C. Finance

D. Employee Relations

Q14. ‘Case: It is expected to follow last three months’ Microsoft suppression and in this scenario all leads scored across all the clients on Microsoft campaigns are to be suppressed’ Aforementioned case is an example of which type of suppression?

A. Campaign Suppression

B. Yellow Suppression

C. Client Suppression

D. Cross Suppression

Q15. Please pick the incorrect grouping:

A. Germany, Austria, Switzerland

B. Japan, Nepal, Vietnam

C. Belgium, Netherlands, Norway

D. Indonesia, Philippines, Singapore

Q16. Account list: Yes
Employee Size: 500-1000
Back fill: Yes
Exclusions: Education, Non-profit, Government
With aforementioned specifications of the campaign, are the agents allowed to target any company outside the account list with employee size 5000-10000 and domain as .com?

A. Yes

B. No

C. It is okay to target healthcare with .org

D. Cannot Say

Q17. What is the difference between attitude and behaviour?

Q18. What are your ideas to motivate your team to achieve targets?

Q19. What would you do if there's a disagreement within your team?

Q20. Why SME and not QA/QC/MIS…?