QA Survey

Q1. If the current time in RI is 1:00pm, what is the corresponding time in CA?

A. 9am

B. 10am

C. 12 noon

D. None of the above

Q2. United States of America has _________ Time Zones?

A. Four

B. Six

C. Five

D. Only three time zones

Q3. Match the right country codes
Country Country code
Australia +49
USA +34
United Kingdom +1
Singapore +44
Spain +65
Germany +61

Answer:

Australia -
USA -
United Kingdom -
Singapore -
Spain -
Germany -
Q4. Please pick the incorrect grouping:

A. MO, KS, LA, MS

B. WV, NE, FL, NH

C. NV, WA, OR, CA

D. ON, QC, NU

Q5. It is necessary to paste the JT link if it is a “confirmed on call” lead.

A. Blacklist,TAL, ABM

B. False

C. Doesn’t matter

D. None of the above

Q6. The full form of ERP is _____.

A. Enterprise Resource Planner

B. Ethical Resource Planning

C. Enterprise Returns Planning

D. Enterprise Resource Planning

Q7. Find the odd man out.

A. Finance & Accounting manager

B. Account manager

C. Payroll Manager

D. FP&A Manager

Q8. According to specifications you need to target all IT staff+ titles, in this scenario which of the following job titles can you target:

A. SIT Specialist

B. IT Trainee

C. IT Intern

D. Option B and C

Q9. If a campaign is having 50 million$ to 1 Billion$ revenue criteria, then which is the correct revenue bracket among these?

A. [$50M-$100M] [$100M-$300M] [$300M-$500M] [$500M-1B]

B. [$1M-$5M] [$5M-$10M] [$10M-$20M] [$20M-$50M] [$50M-$500M]

C. [$50M-$500M] [$500M-$1B] [$1.1B-$3B] [>$5B]

D. None of the above

Q10. If prospect’s email is in DNC list, can we target different prospect from the same organization?

A. Yes

B. No

C. Depends on campaign

D. None of the above

Q11. Of the following, which is not a type of DNC request that the RAs are expected to mention while uploading DNC request on ITBP.

A. RPC\Prospect DNC

B. TPC (Third Party Contact) DNC

C. Operator DNC

D. Assistant DNC

Q12. It is okay to paste the recording tomorrow if the lead is scored today, as far as lead is uploaded on ITBP?

A. Yes, I have uploaded the lead on ITBP with all the valid links

B. Yes, my supervisor can/must paste the recording if I forget

C. No, because the lead will not be audited

D. No, because the lead will be audited & be disqualified

Q13. The employees are requested to view and verify the provisional salary slips with the help desk initiated by the _______ department.

A. Business HR

B. HR

C. Finance

D. Employee Relations

Q14. The ______ department has the sole discretion of qualification, evaluation and approval of the incentives for employee.

A. BU-HR

B. Operations

C. Finance and Accounting

D. Quality

Q15. Account list: Yes
Employee Size: 500-1000
Back fill: Yes
Exclusions: Education, Non-profit, Government
With aforementioned specifications of the campaign, are the agents allowed to target any company outside the account list with employee size 5000-10000 and domain as .com?

A. Yes

B. No

C. It is okay to target healthcare with .org

D. Cannot Say

Q16. What is the difference between Suppression by domain and suppression by email?

Q17. What is the difference between Quality Analyst and Quality Coach?

Q18. What do the following statements mean?
‘Script not followed’
‘Not an RPC’

Q19. Why Quality Analyst and not SME?

Q20. List down 6 Human Recourses JTs, often allowed to target for HR specific titles.