QA_SME IJP Survey

Q1. Washington State, the State of Washington & Washington, D.C. are 3 different names of one state

A. No, only Washington State, the State of Washington are one & the same

B. No,only State of Washington & Washington, D.C. are one & the same

C. Yes,all are 3 different names of one state

D. There is no state with such names at all

Q2. If the Specification states : IT Manager+, then IT Supervisor & IT Team Lead,both are good to go

A. IT Supervisor is good to go but not IT Team Lead

B. IT Supervisor is not good to go but IT Team Lead is

C. Both cannot be targeted

D. Both can be targeted

Q3. State codes MB, NS, ON & PE belong to which country ?

A. Canada

B. USA

C. Australia

D. Other

Q4. If the industries permitted as per the specs are : Only Higher Education/Education Management. This indicates that we can consider targeting all the sub-industries which fall under Education Industry*

A. No

B. Yes

C. Yes, Almost entire education industry is comprised within Higher Education/Education Management

Q5. If the specs states industry type : Insurance/Banking/Accounting & Legal Services , we can target Venture Capital & Private Equity as well?

A. No, because Venture Capital & Private Equity is a part of the Information Services industry

B. Yes, because Venture Capital & Private Equity is a part of the Insurance industry

C. Yes, because Venture Capital & Private Equity is a part of the Legal Services industry

D. No

E. If team leader approves it, it is a qualified lead

Q6. What is a Dead Contact?

A. The prospect is dead

B. Company is shut down

C. Prospect's JT is changed

D. Prospect left the company/ Tenurity is not mentioned

Q7. Which one company is to be excluded by XDBS on all campaigns?

A. Manitoba Insurance Company

B. Federal Beaureau Of Investigation

C. IBM

D. Santander Bank

E. All of The Above

Q8. If the industries permitted as per the specs are : Banking/Accounting/Capital Markets. This indicates that we can consider targeting all the sub-industries which fall under Financial Services Industry

A. No

B. Yes

C. Yes, Almost entire financial services industry is comprised within Banking/Accounting/Capital Markets

Q9. What is the hierarchy for job titles confirmation?

A. Company Website > LinkedIn > Manta

B. Confirmation from the prospect (Open Ended Question) > Zoominfo > LinkedIn

C. Zoominfo > Confirmation from the prospect > LinkedIn

D. Confirmation from the Prospect (Confirmed On Call) > Company Website > LinkedIn > Zoominfo

E. Confirmation from the Prospect (Confirmed On Call) > LinkedIn > Zoominfo

Q10. DACH group of countries comprises of :

A. Germany, Austria, Switzerland

B. Denmark, Austria, China

C. Germany, Austria, China

D. Denmark, Australia, Switzerland

Q11. Which of the domains can be considered under the defense industry,without any extra cross-checks or approvals ?

A. .org

B. .mil

C. .io

D. .defense

Q12. Approval hierarchy for tactics change from TV to EV for delivery

A. Ops Manager

B. QA Manager

C. Kenny Only

D. Rizwan Only

Q13. Qualified Leads older than 30 days leads taken from same campaign for can be picked up for delivery only if:

A. Live/Dead Check is done by QA team

B. Live/Dead Check has to be done by QA team, and updated QA report should be published

C. MIS Manager's approval is a must, Live/Dead Check is not mandate

Q14. Approval for an exception to Non-adherence to daily allocation is valid from:

A. Quality Manager

B. Ony Rizwan

C. Concernd Ops Manager

D. All of the above

Q15. For delivery, the leads must be taken from the QA Reports which are not older than:

A. 30 days

B. 45 days

C. 48 hours

D. Non of the above

Q16. Exception approvals for any campaigns where there are ANY deviations from Specifications will be considered only if they are approved by

A. Rizwan & Ops Manager

B. only Operations Manager

C. Sales or Rizwan

Q17. if the QA has not turned up to work, without any intimation, what should you do ?

A. Mark the QA as AWOI & intimate the HR only

B. Mark the QA as UPL & intimate the HR only

C. Mark the QA as UPL & intimate the Quality HOD & the HR

D. Mark the QA as LWP & intimate the Quality HOD & HR

Q18. What is the email ID to which we need to share list of leads to rework ?

A. rework@xdbscorp.net

B. reworks@xdbscorp.net

C. qa_support@xdbscorp.net

D. team_qa@xdbscorp.net

Q19. What is the standard font & the size to be used across all reports published, including emails ?

A. Tahoma, size - 11

B. Calibri, size - 11

C. Calibri, size - 10

D. Tahoma, size - 10

E. Segoe, size - 11

Q20. Intent becomes a disregardable factor if we get a consent from the prospect

A. Yes, because consent is a rather more vital factor

B. QA's Call

C. NO, intent can never be a disregardable factor

Q21. How many attempts are permitted for a contact per agent per day

A. 3

B. 4

C. 2

Q22. If the Company's headquarter is at Zip code 97645, and the Prospect is working out of a branch office which is at zip code 12547, which zip code will you paste?

A. 12547

B. 97645

C. None of these

Q23. What is actual TAT for reworks to be shared ?

A. 24 hours

B. 48 houres

C. 72 hours

Q24. If a lead disqualified, can you deliver that lead ?

A. Yes, if it has been marked OPS clear, which is shared by the Ops Manager

B. Yes, if it has been marked OPS clear, which is shared by the Ops TL

C. No, Disquaified can never be delivered

Q25. Which team is entitled to tag leads as Ops Clear ?

A. Reworks team

B. ATA Team

C. QT & Managers Only