QA_SME IJP Survey

Q1. If I live in Denver, CO and wanted to call a prospect working in Fairmont, WV. What would be the time difference?

A. 1.5 Hours

B. 1 Hour

C. 2 Hours

D. No time difference

Q2. The full form of ERP is _____.

A. Enterprise Resource Planner

B. Ethical Resource Planning

C. Enterprise Returns Planning

D. Enterprise Resource Planning

Q3. What time zone does Michigan belong to?

A. PST

B. MST

C. CST

D. EST

Q4. Deduction of 70% from attendance bonus + 2 days’ salary is made if the employee has______.

A. 3 UPLs in a month

B. 4 LWPs in a month

C. 2 UPLs in a month

D. 2 instances of NCNS

Q5. If the campaign is demanding the IT managers to be targeted; following are the JTs one can target except ____.

A. IT Systems Manager

B. IT Operations Manager

C. IT Training Manager

D. IT Network Manager

Q6. MSP Companies are categorized under ______ industry.

A. Manufacturing

B. Retail and Wholesale

C. Information Technology

D. Banking/Finance/Insurance

Q7. What is a Qualification Question?

A. It's also a Custom Question, which has a disqualifier in the answer

B. A "Yes" or "No" Question

C. A Question only three options

D. Only Follow-up question is called as Qualification Question

Q8. Please pick the odd man out

A. Denmark, Finland, Iceland, Norway, Sweden

B. Brazil, Mexico, Colombia, Argentina, Austria

C. Malaysia, Indonesia, Singapore, India

D. North America, Central America, South America

Q9. The employees are requested to view and verify the provisional salary slips with the help desk initiated by the _______ department.

A. Business HR

B. HR

C. Finance

D. Employee Relations

Q10. In case of Operator DNC, the customer name should be mentioned “Operator” and email address _____.

A. Will be the same as prospect's

B. Company's generic email address

C. na@na.com

D. None of these

Q11. What do the below mentioned terms stand for?

i. MIS

ii. NCNS

iii. ICORE

iv. VAR

Q12. If in case the employee size 100-2500 is accepted on a campaign would we consider 1000-5000 on it?

A. Yes

B. No

C. No, it cannot be said.

Q13. If in specs Industry is given as Financial Services, can agent score a lead on company pertaining to Credit Management industry?

A. Yes, he can

B. No, only Banks and Financial Institutions are allowed to be targeted

C. Yes, provided the industry type is mentioned on Hoovers

Q14. What is the difference between Suppression by domain and suppression by email?

Q15. What is Install Base List?

Q16. How will you deal with a difficult or underperforming rep of your team to improve his performance?

Q17. How will you ensure meeting tight delivery deadlines while working with the team?