QA_SME IJP Survey

Q1. The time zones EST, CST, MST and PST are separated from each other by ___.

A. 1.5 Hours’ time difference

B. 1 hours’ time difference

C. 1.25 Hours’ time difference

D. 2 hours’ time difference between EST and CST whereas 1 hours’ time difference between MST and PST.

Q2. In which of the following case you will transfer the call to Supervisor/DNC escalation desk?

A. Prospect says do not call me

B. Prospect says I am not interested

C. Prospect asks for it specifically

D. Prospect says ‘why don’t you speak to my superior?’

Q3. Clear consent is…

A. When the prospect provides all confirmations on call

B. Prospect is positive and shows his interest for the email

C. An affirmative response from the prospect to receive the white paper

D. Consent is something that is not necessarily required for all lead calls

Q4. If agent dials on 3 campaigns and scores on all of them on that particular day, the FTE for him goes as…

A. Campaign 1: 0.50, Campaign 2: 0.25, Campaign 3: 0.25

B. Campaign 1: 0.50, Campaign 2: 0.30, Campaign 3: 0.20

C. Campaign 1: 0.40, Campaign 2: 0.30, Campaign 3: 0.30

D. Campaign 1: 0.25, Campaign 2: 0.35, Campaign 3: 0.40

Q5. What is the hierarchy of websites needed to be followed by an agent to confirm JT?

A. LinkedIn, Zoominfo, Directory, Confirmed on Call

B. LinkedIn, Directory, Confirmed on call, Zoominfo

C. Directory, LinkedIn, Confirmed on Call, Zoominfo

D. Directory, LinkedIn, Confirmed on Call, LinkedIn Xray

Q6. Which of the following management level position supervises the quality of accounting and financial reporting of an organization [GOVERMENT AND NON-PROFIT]?

A. Controller

B. Accountant

C. Financial Aid Manager

D. Comptroller

Q7. ‘Case: If to follow last three months’ Microsoft suppression, in this scenario all the leads scored across all the clients on Microsoft campaigns are to be suppressed’ Aforementioned case is an example of which type of suppression?

A. Campaign Suppression

B. Yellow Suppression

C. Client Suppression

D. Cross Suppression

Q8. Please pick the incorrect grouping:

A. MO, KS, LA, MS

B. WV, NE, FL, NH

C. NV, WA, OR, CA

D. ON, QC, NU

Q9. Account list: Yes
Employee Size: 500-1000
Back fill: yes
Exclusions: Education, Non-profit, Government

With aforementioned specifications of the campaign, agents are allowed to target any company outside the account list with employee size 5000-10000 and domain as .com?

A. Yes

B. No

C. It is okay to target healthcare with .org

D. Both B and C

Q10. What is the name of committee that looks after any incidence of sexual harassment?

A. ASHC

B. POSH

C. ASH Squad

D. None of these

Q11. Which state of America does not follow the daylight saving?

A. Navajo Nation

B. Wyoming

C. Arizona

D. Puerto Rico

Q12. Voice Verification and Call down are two names given to the same concept.

A. True

B. False

C. No, it cannot be said.

D. The tactics are completely dependent on client requirements.

Q13. The Install Base List is _______?

A. List of companies that use the competitor products.

B. List of companies that use a specific software platform.

C. The list of challenges observed during installation of software

D. List of all kinds of software installed at an organization

Q14. List down various tactics mentioned in PAS files.

Q15. What is suppression by all four?

Q16. Is internal conflict resolution important for you? How will you resolve the same if there are any in your team?

Q17. What 3 changes would you want to bring to your existing team? How will you ensure those to get implemented?

Q18. Why SME and not QA/QC/MIS…?