SME IJP

Q1. The time zones EST, CST, MST and PST are separated from each other by ___.

A. 1.5 Hours’ time difference

B. 1 hours’ time difference

C. 1.25 Hours’ time difference

D. 2 hours’ time difference between EST and CST whereas 1 hours’ time difference between MST and PST.

Q2. In which of the following case you will transfer the call to Supervisor/DNC escalation desk?

A. Prospect says do not call me

B. Prospect says I am not interested

C. Prospect asks for it specifically

D. Prospect says ‘why don’t you speak to my superior?’

Q3. Performance Appraisals Process the manager will prepare a ______.

A. Written and Verbal performance appraisal

B. A Written performance appraisal

C. A Verbal performance appraisal

D. None of the above

Q4. If agent dials on 3 campaigns and scores of all of them in a shift of 9 hours, the FTE for him goes as…

A. Campaign 1: 0.50, Campaign 2: 0.25, Campaign 3: 0.25

B. Campaign 1: 0.50, Campaign 2: 0.30, Campaign 3: 0.20

C. Campaign 1: 0.40, Campaign 2: 0.30, Campaign 3: 0.30

D. Campaign 1: 0.25, Campaign 2: 0.35, Campaign 3: 0.40

Q5. What is the hierarchy of websites needed to be followed by an agent to confirm JT?

A. LinkedIn, Zoominfo, Directory, Confirmed on Call

B. LinkedIn, Directory, Confirmed on call, Zoominfo

C. Directory, LinkedIn, Confirmed on Call, Zoominfo

D. Directory, LinkedIn, Confirmed on Call, LinkedIn Xray

Q6. A management-level position who supervises the quality of accounting and financial reporting of an organization [GOVERMENT AND NON-PROFIT] is generally coined as ….

A. Controller

B. Accountant

C. Financial Aid Manager

D. Comptroller

Q7. ‘Case: If to follow last three months’ Microsoft suppression, in this scenario all the leads scored across all the clients on Microsoft campaigns are to be suppressed’
Aforementioned case is an example of which type of suppression?

A. Campaign Suppression

B. Yellow Suppression

C. Client Suppression

D. Cross Suppression

Q8. Please pick the incorrect grouping:

A. MO, KS, LA, MS

B. WV, NE, FL, NH

C. NV, WA, OR, CA

D. ON, QC, NU

Q9. RA calls in and then finds the RPC is a dead contact, but gets connected to the replacement. What are the details that has to be confirmed from the prospect?

A. Full name, email address and JT

B. Email address, JT, and office zip code

C. Name, JT and tenure

D. None of these

Q10. What is the name of committee that looks after any incidence of sexual harassment?

A. ASHC

B. POSH

C. ASH Squad

D. None of these

Q11. Which state does not use daylight saving?

A. Navajo Nation

B. Wyoming

C. Arizona

D. Puerto Rico

Q12. Voice Verification and Call down are two names given to the same concept.

A. True

B. False

C. No, it cannot be said.

D. The tactics are completely dependent on client requirements.

Q13. The Install Base List is _______?

A. List of companies that use the competitor products.

B. List of companies that use a specific software platform.

C. The list of challenges observed during installation of software

D. List of all kinds of software installed at an organization

Q14. If the prospect says, “Do not call me today, call me next week”, is it DNC? D

A. Yes

B. No

C. May be

D. Temporary DNC

Q15. List down various tactics mentioned in PAS files.

Q16. What is suppression by all four?

Q17. Is internal conflict resolution important for you? How will you resolve it if there are any in your team?

Q18. What 3 changes would you want to bring to your existing team? How will you ensure those to get implemented?