SME IJP

Q1. If I live in Denver, CO and wanted to call a prospect working in Fairmont, WV. What would be the time difference?

A. 1.5 Hours

B. 1 Hour

C. 2 Hours

D. No time difference

Q2. The full form of ERP is _____.

A. Enterprise Resource Planner

B. Ethical Resource Planning

C. Enterprise Returns Planning

D. Enterprise Resource Planning

Q3. What time zone does Michigan belong to?

A. PST

B. MST

C. CST

D. EST

Q4. Deduction of 70% from attendance bonus + 2 days’ salary is made if the employee has______.

A. 3 UPLs in a month

B. 4 LWPs in a month

C. 2 UPLs in a month

D. 2 instances of NCNS

Q5. If the campaign is demanding the IT managers to be targeted; following are the JTs one can target except ____.

A. IT Systems Manager

B. IT Operations Manager

C. IT Training Manager

D. IT Network Manager

Q6. MSP Companies are categorized under ______ industry.

A. Manufacturing

B. Retail and Wholesale

C. Information Technology

D. Banking/Finance/Insurance

Q7. Which of the following may not be a reason to disqualify the lead with primary reason as ‘Script Not Followed’?

A. Non - adherence of the standard call flow

B. Any updated scripts – not used

C. Incorrect Asset Title Used

D. Negligence towards right acknowledgements

Q8. Please pick the odd man out

A. Denmark, Finland, Iceland, Norway, Sweden

B. Brazil, Mexico, Colombia, Argentina, Austria

C. Malaysia, Indonesia, Singapore, India

D. North America, Central America, South America

Q9. Can you target a prospect from Ontario State Government if the specification says target all Central Government Agencies in Canada?

A. Yes

B. No

Q10. In case of Operator DNC, the customer name should be mentioned “Operator” and email address _____.

A. Will be the same as prospect's

B. Company's generic email address

C. na@na.com

D. None of these

Q11. ‘Case: If to follow last three months’ Microsoft suppression, in this scenario all the leads scored across all the accounts on Microsoft campaigns are to be suppressed’
Aforementioned case is an example of which type of suppression?

A. Campaign Suppression

B. Yellow Suppression

C. Client Suppression

D. Cross Suppression

Q12. What do the below mentioned terms stand for?

A. MIS

B. NCNS

C. ICORE

D. VAR

Q13. Voice Verification and Call down are two names given to the same concept.

A. True

B. False

C. No, it cannot be said.

D. The tactics are completely dependent on client requirements.

Q14. ‘Determine and report on how technology and process improvements can address identified issues’ is one of the prime responsibilities of SME.

A. True

B. False

C. Only report management part of it.

D. Can’s say

Q15. What is the difference between Suppression by domain and suppression by email?

Q16. What is Install Base List?

Q17. How will you deal with a difficult or underperforming rep of your team to improve his performance?

Q18. What 3 changes would you want to bring to your existing team? How will you ensure those to get implemented?