SME IJP

Q1. If I live in Denver, CO and wanted to call a prospect working in Fairmont, WV. What would be the time difference?

A. 1.5 Hours

B. 1 Hour

C. 2 Hours

D. No time difference

Q2. Which month does ‘Daylight Saving’ start and end in the USA?

A. April - December

B. March - November

C. June - November

D. November - June Planning

Q3. What time zone does Mississippi belong to?

A. PST

B. MST

C. CST

D. EST

Q4. Deduction of 70% from attendance bonus + 2 days’ salary is made if the employee has______.

A. 3 UPLs in a month

B. 4 LWPs in a month

C. 2 UPLs in a month

D. 2 instances of NCNS

Q5. If the sub industry is ‘Supermarkets’, what would the primary industry type be?

A. Others

B. Manufacturing

C. Non-profit organization

D. Retail

Q6. MSP Companies are categorized under ______ industry.

A. Manufacturing

B. Retail and Wholesale

C. Information Technology

D. Banking/Finance/Insurance

Q7. The sub-industries of utilities -

A. Oil and gas

B. Water Refinement

C. Electricity

D. All of the above

Q8. Which of the following is incorrect?

A. Philadelphia, Pennsylvania, Baltimore, Maryland

B. Newark, New Jersey, Scranton, Delaware

C. Miami, Florida, Boston, Massachusetts

D. San Francisco, California, Houston, Texas

Q9. The employees are requested to view and verify the provisional salary slips with the help desk initiated by the _______ department.

A. Business HR

B. HR

C. Finance

D. Employee Relations

Q10. In case of Operator DNC, the customer name should be mentioned “Operator” and email address _____.

A. Will be the same as prospect's

B. Company's generic email address

C. na@na.com

D. None of these

Q11. What do the below mentioned terms stand for?

A. MIS

B. NCNS

C. ICORE

D. VAR

Q12. The Sub-industries of Financial services -

A. Banking

B. Wealth Management

C. Insurance

D. Stock Market

E. All of the above

Q13. If a prospect states at the beginning of the call that he wants to be put on the DNC list; yet the RA manages to score a lead on it by giving proper rebuttals. Will it be an acceptable lead or should the RA have filed the DNC?

A. Yes, the prospect was given proper rebuttals

B. No, once a prospect uses DNC verbiage, no rebuttals can be given

C. Cannot be said

D. It depends on TL’s decision

Q14. What is the difference between Suppression by domain and suppression by email?

Q15. What is Install Base List?

Q16. How will you deal with a difficult or underperforming rep of your team to improve his performance?

Q17. How will you ensure meeting tight delivery deadlines while working with the team?