SME-IJP PKT (SET-A)

Q1. Please fill in the blanks with an appropriate option.
1. Sorry, I can't meet you tonight. I _____ out with some friends.

A. am going

B. go

C. will go

2. I _____ on the computer all day. My eyes are sore.

A. been working

B. have been working

C. was working

3. There is something you want to say, _____?

A. doesn't it?

B. is it?

C. isn't there?

4. _____ a lot of cheese.

A. The French eats

B. French eat

C. The French eat

5. J. K. Rowling is rumored _____ a new book.

A. writing

B. that she is writing

C. to be writing

6. Knowing a little Russian, I had no difficulty _____ myself understood.

A. making

B. about making

C. to make

7. Put ________ bag on ________ table, then give me ________ apple and ________ bar of chocolate.

A. a, the, an, the

B. a, a, an, the

C. the, the, an, a

8. By next week, they _____ painting the rooms.

A. have finished

B. will finish

C. will have finished

9. When I met Philip in 1980, he said he _____ to Brunei.

A. had never been

B. never been

C. has never been

10. _____ as compensation.

A. $500 was paid the customer

B. The customer was paid for $500

C. The customer was paid $500

Q2. What is the difference between Quality Coach and Quality Analyst?

Q3. What is a Sandwich feedback?

Q4. Scenario: An agent was given feedback regarding his/her grammatical errors on call several times however; the agent has not implemented your feedback while taking calls. What will you do to make the agent take your feedback positively and apply appropriate corrections on the call?

Q5. What according to you is the difference between personality and attitude?

Q6. If given an opportunity what changes will you bring in as a Quality Coach?