Take the How to Deliver Proactive Service Quiz!

Customers want answer to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? The secret is connecting teams across your enterprise on a single unified digital platform. This will enable you to gain visibility over all issues, give customers the ability to self-serve, and meet ever-evolving customer needs, all at a lower cost. Simplify your business operations, lower time-to-revenue, and give customers a seamless experience they won’t soon forget!

Where does your organization stand when it comes to delivering proactive customer service? Take the How to Deliver Proactive Service Quiz and find out.

1. What's top of mind when considering your organization’s customer service management technology? We want to:

Deliver more responsive service Create a secure and agile connected ecosystem Provide seamless customer experiences

2. What is your main goal when it comes to customer service management?

Optimizing and automating processes to accelerate revenue Developing strong customer operations Empowering customers to get answers quickly

3. What is a leading challenge in improving customer service management?

Automating standard multi-step customer processes Triggering end-to-end workflows for proactive experiences Unifying different parts of the organization

4. Which aspect of your organization’s current customer service management tools needs the most improvement?

Connecting all parts of the organization Driving revenue while lowering costs Creating a workflow-based environment

5. What would create the biggest change to your organization’s customer service management?

Real-time access to complete customer information Spotting trends that can lead to service-level breaches Accelerating business outcomes with a single digital foundation

6. When seeking a customer service management solution, which capability is most important?

Consistent customer experience across multiple touchpoints Empowering employees through automation Connecting people, processes, and data across the organization

7. What most appeals to you about a customer service management platform? The ability to:

Improve overall customer experiences Resolve customer issues on the first interaction Shift to proactive customer service

8. What would be a chief business benefit to improving customer service management across your organization?

Higher overall customer satisfaction Reduced operational complexity Consistent and faster response time

9. What is a significant risk factor if you maintain the status quo?

Decreased employee satisfaction, productivity, and retention Lower customer loyalty and growth Increased costs through duplicated work and lower outcomes

10. What would you most appreciate in a customer service management provider? The ability to:

Optimize customer interactions Integrate customer data and systems Save money with operational automation and optimization