Take the “Find the right AWS partner solution for your customer experience challenges” survey

AWS Marketplace enables organizations like yours to test, buy, and deploy software that runs on AWS and meets your unique customer experience (CX) demands. The world’s leading organizations use AWS Marketplace to find the SaaS solutions that meet their CX needs for everything from business applications to data and analytics to generative AI.

Take this Find the Right AWS Partner Solution for Your Customer Experience Challenges Survey and identify the issues most important to you. We’ll instantly deliver content to help you achieve the benefits of selecting a partner in one of these categories!

1. Which best describes where you need innovation in your business?

Improving customer service Increasing productivity with gen AI Improving customer experience (CX) Unifying customer data to create a single view

2. As a company, what is your primary technology goal? We want to:

Resolve customer issues to satisfaction faster Reduce our cost to serve customers Operate efficiently with better tools Use our customer data intelligently

3. Currently, what is your greatest business challenge?

Increasing customer lifetime value Staying streamlined Gaining insights from customer data Communicating effectively with customers

4. How is unifying customer data important to your organization?

It’s important to help our customer service It’s important to help our mobile experience It’s important as long as it increases our productivity It’s most important to drive effective customer engagement

5. What is the most compelling factor for accelerating your journey to the cloud?

Keeping pace with innovation Maintaining data governance Providing frictionless customer service Improving customer retention

6. What benefit would you like to achieve with a cloud solution?

Closing deals faster Exceptional customer service AI-powered CX management Using data to deliver compelling CX

7. When it comes to getting insights from your data, what’s most important?

Helping sales ensure they can meet customers’ needs Increasing transactions and loyalty Resolving customer issues faster Connecting with customers

8. What is a significant risk factor if you maintain the status quo?

Lack of customer insights Our sales performance will suffer We won’t provide personalized customer service Our CX will disappoint

9. What would you most appreciate in a provider of SaaS solutions and services?

A unified CX management platform A customer service partner who can easily scale with our business A partner who helps us automate processes An enterprise customer data platform

10. Which of the following topics would you like to learn more about from an AWS Marketplace solution provider?

How to improve our customer service across all channels How to increase our productivity and use generative AI How to improve CX cost-effectively How to create a unified, real-time customer data infrastructure