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Modernizing CX for Public Sector | Take the Quiz!

Looking for the best way to integrate advanced artificial intelligence (AI) and automation capabilities into your contact center operations? Customers today expect support to feel effortless across every channel, but internal complexity often gets in the way. Delivering what they need requires more than better self-service or quicker agent support. It takes a unified approach across the front, middle, and back office to elevate the customer experience.

Take this Modernizing CX for Public Sector quiz and identify the issues that are most important to you. We’ll instantly deliver content to help you achieve your goals!

1. Where are you in your modernizing CX journey?

Unifying service delivery

Embracing cloud-based CX platforms

Building AI-enabled customer experiences

2. What is your main goal in improving your CX strategy?

Adopt AI across the customer journey

Move CX infrastructure to the cloud

Provide seamless service journey

3. What’s your most significant CX challenge in the contact center?

Keeping pace with customer expectations

Increasing the use of AI to improve CX

Increasing customer understanding and personalization

4. Which part of your contact center strategy needs the most help?

Unifying tech with a single cloud architecture

Improving the effectiveness of self-service technologies

Delivering rich, connected, and effortless experiences

5. What would be the biggest benefit of moving your CX platform to the cloud?

Simplification through a single interface

Better access to data across channels

Ability to use advanced AI capabilities

6. What would be the biggest advantage of a tokenization (consumption-based) model?

Seamless integration

Scale AI usage

Cost control

7. How do you think AI can have the biggest impact on CX?

Engage from anywhere with digital customer engagement

Lower the cost to deliver exceptional CX

Optimize experiences with customer journey management

8. What is holding you back from implementing AI throughout your organization?

Budget allocation

System integration complexities

Technical barriers

9. What’s your top challenge in optimizing customer experiences?

Identifying bottlenecks and addressing friction points across channels

Data trails across interactions with multiple business functions

Leveraging data-driven journey visualization and analysis

10. What are the likely consequences if you don’t improve your CX? We won’t be able to:

Compete in today’s digital landscape

Offer best-in-class service

Deliver operational savings