Take the Customer Service Technology Quiz!

Stellar customer service is more important than ever. The quality of service can set your company apart and help you win new business. A cohesive digital environment can help you streamline processes, drive better connectivity, and reduce costs, all while delivering excellent differentiated customer experiences!

Take this Customer Service Technology quiz and identify the issues that are most important to you. We’ll instantly deliver content to help you achieve your key customer service goals!

1. Where are you in your customer service management technology journey?

We need to leverage AI We need to run digital workflows on a single, consistent data model We need to connect the front, middle, and back offices

2. What is your main goal in improving your customer service management? We want to:

Enhance employee abilities and customer experiences Provide agents with real-time information Automate tasks to enable work to flow quickly

3. What’s your most significant customer service management challenge?

Customer churn Agent case volume Quick resolution

4. Which aspect of your organization’s customer service experience needs the most improvement?

Delivering more responsive service Agent productivity Creating a workflow-based environment

5. What are the most essential characteristics of an excellent service experience?

Customer issues are resolved easily Customer service response is prompt Customer service agents provide informed recommendations

6. What do you wish your current customer service management (CSM) system could do differently?

Enable self-service and automate resolution Detect and resolve incidents before impact Allow work to flow transparently across departments

7. What would be the most significant benefit of a unified system for customer service management?

Real-time access to complete customer information Reduced daily case volumes Established company-wide workflows

8. Why are digital workflows important to customer service?

They deliver continual visibility of issue status They provide data for improvement and insights They eliminate manual processes

9. What are the benefits of getting customer operations right?

Increased customer satisfaction Reduced service degradation Eliminated organizational silos

10. What would you most appreciate in a provider of customer service management?

Resolve complex issues end-to-end Fix problems before customers know about them Unite customer engagement with customer operations