Modernizing IT Service and Operations Quiz

How can you boost productivity and deliver modern, resilient IT service operations? By combining IT services and IT operations management on a single platform. The advances in service operations (ServiceOps) can lead your organization confidently into the future and give your service and operations teams visibility into your IT infrastructure so they can prioritize and fix critical issues faster, avoid mistakes, and reduce redundancy.

Take this Modernizing IT Service and Operations quiz to identify the issues that are most important to you. We’ll instantly deliver content to help you kickstart your ServiceOps journey and get you up and running in no time!

1. Where are you in your IT service operations journey? We are starting to:

Automate everyday processes Reduce resolution times Move to a common data foundation

2. What is your main goal in modernizing IT service and operations? We want to:

Improve service quality Share information across teams Speed service delivery

3. What’s your biggest IT service or operations challenge?

Disconnected workflows across teams Too many manual processes Lack of automation

4. What would be your top action to improve efficiency?

Optimize business processes Apply best practices Utilize AI and automation

5. What is your top motivation for adopting a digital-first strategy?

Provide zero-touch service delivery Automate common requests Free up services teams for higher value activities

6. How is your organization’s ability to deliver stellar IT services?

Excellent Good Not so good

7. Which of these capabilities is your organization lacking most?

Synthesizing shared data Providing self-service Preventing outages or downtime

8. What appeals to you most about service operations on a unified cloud platform?

Connect pipeline and production data Unburden IT staff with mundane tasks so they can focus on high-value activities Streamline process and governance

9. What is the most significant risk to your organization if you maintain the status quo?

Increase in service and operations costs Increase in the number of incidents Decrease in service levels

10. What would you most appreciate in an automated service operations provider?

Natural language virtual agents AI-assisted intelligence and automation Single platform and shared data for better service and operations team collaboration