Whether it’s a customer, employee, or constituent, people expect high-quality digital interactions from their governments. They want interactions to be accessible, engaging, and seamless—just like they get from the private sector.

However, poor service experiences have frustrated constituents and employees alike. Too often, constituents aren’t aware of services they’re eligible for or give up on receiving them. And burned-out employees are looking to the private sector for jobs. But whether it’s a constituent or an employee, the result is the same: widescale erosion of pride and trust in government.

To build this trust, agencies must consistently deliver services at scale and empathetic services.

Where does your government organization stand with modernizing its operations to provide high-quality service experiences? Take the Investing in Government’s Digital Future Quiz to identify the issues that are important to your organization. We’ll instantly deliver the most helpful content so you can achieve your key goals.