Transform Your Customer Experience (CX) | Take the Quiz!

Are you ready to power up your customer experience (CX) strategy?

Don’t let technology silos impact your customer and employee experience any longer. It’s time to think differently about your contact center technology and build AI-enabled customer experiences. You can forge deeper customer relationships and drive better business outcomes by combining two best-of-breed contact center as a service and CRM technologies into one unified cloud system.

Take this Transform Your Customer Experience quiz and identify the issues that are most important to your organization. We’ll instantly deliver content to help you achieve your CX goals!

1. Where are you in your customer experience (CX) transformation journey?

Investing in contact center as a service (CCaaS) tools Building AI-enabled customer experiences Unifying CX stack into a single cloud system

2. What is your main goal in improving your CX strategy?

Eliminate technology silos Reduce customer friction Improve efficiency with AI

3. What’s your most significant CX challenge in the contact center?

Customer churn Siloed CX tech stack Agent inefficiency

4. Which part of your contact center strategy needs the most help? We’d like to:

Deliver rich, connected, and effortless experiences Simplify agent activities Maximize adoption and optimization of existing platform

5. Which cloud contact center features are most important to your organization?

AI and automation IVR and self-service options Workforce engagement and management

6. What would be the biggest advantage of a CCaaS solution?

Improved customer satisfaction An integrated single source of truth More productive and engaged agents

7. How do you think AI can have the biggest impact on CX?

By reducing customer efforts to complete tasks By improving agents’ efficiency with intuitive back-end tools By lowering the cost to deliver exceptional CX

8. What is holding you back from implementing AI throughout your organization?

System integration complexities Budget allocation Technology platform capabilities

9. What’s your top challenge when it comes to siloed CX?

Multiple platforms Data and analytics Customer context

10. What are the likely consequences if you don’t improve your CX? We won’t be able to:

Compete in today’s digital landscape Offer best-in-class service Deliver operational savings