Transforming Your Patient Experience Take the Quiz!

As patients’ expectations increase and their journeys become more complex, organizations need a modern contact center solution to stay ahead.

Many organizations are turning to the cloud to transform their contact centers, to care centers, and therefore bolstering patient satisfaction by enhancing their patient services experience, while boosting agent efficiency and productivity.

By delaying, your organization could be at risk for higher patient attrition and a burnt-out customer service workforce.

Where does your healthcare organization stand when delivering exceptional service to your patients? Take the quiz and find out.

Take the Transforming Patient Experience Quiz!

1. What’s top of mind when considering how your organization provides customer service to patients?

Embracing digital solutions to innovate and support future growth

Providing the right tools and resources to improve customer service

Enabling patients to engage through digital channels

2. How would you improve customer service to patients while managing costs?

Provide better staffing and scheduling tools

Enable agents to work from any location

Empower patients through self-service

3. What’s a primary challenge in improving how you communicate with your patients?

Integrating our contact center with back-end systems, communications platforms, and digital channels

Proactively reaching out to patients through SMS texting

Providing highly personalized customer service

4. How would you like to approach automation in your contact center?

Tasks, to minimize agents’ burnout and increase efficiency

The patient journey, routing them to the right resources

Intuitive chatbots, to provide patients with 24/7 self-serve

5. How important is digital transformation to your organization?

We need to better service patients and meet rising expectations for convenient access to healthcare

We need to integrate cloud technology across all areas, so we can evolve with the market

We need to use technologies to streamline processes and better serve employees

6. How do you want to use AI technologies?

Empower accessible and cost-effective customer service

Drive proactive outreach and hyper-personalized experiences

Automate processes and agent tasks

7. What’s the risk if you maintain the status quo with how you currently provide customer service?

We won’t be able to meet the digital demands of our patients

We won’t have the right technology to be able to innovate

We will continue to have high turnover of contact center agents

8. How could your contact center make a positive impact on patient experiences?

Provide contact center teams with real-time performance insights and other KPIs

Integrate with back-end healthcare applications for a seamless experience

Offer self-service options to patients to manage their healthcare needs

9. What keeps you up at night?

Consolidating technology to lower TCO

Improving patient experiences to win their loyalty and trust

Improving contact center efficiency to provide better customer service

10. Which of the following topics most interest you?

Leveraging cloud technology to reduce costs and improve patient customer service experiences

Improving agent experiences, satisfaction, and retention, resulting in better patient experiences

Empowering patients through digital channels and self-service to drive loyalty and satisfaction