Take the Modernizing Field Service Management Quiz!


Today’s field service organizations play a crucial role in shaping the overall customer service experience. Unfortunately, teams face numerous challenges that increase costs, drive inefficiencies, and impact service quality. Organizations are increasingly modernizing their field service management (FSM) to address these challenges with purposeful automation like leading-edge augmented reality and artificial intelligence capabilities.

Take this Modernizing Field Service Management quiz and identify the issues that are most important to you. We’ll instantly deliver content to help you make FSM a strategic differentiator!



1. Where are you in your field service transformation journey?

We need to increase efficiency and reduce costs

We need to be proactive, not reactive

We need to achieve consistency and flexibility

2. What is your main goal in improving field service delivery? We want to:

Stay ahead of our customers’ needs

Add remote support

Take customer service to a higher level

3. What’s your biggest field service management challenge?

Speeding time to resolution

Balancing costs with seamless experiences

Minimizing customers’ efforts

4. Why is improving field service management important to your organization?

Operational inefficiencies are impacting customers and employees

Costs are increasing and labor is shrinking

Field support has a direct impact on business revenue

5. What would be the biggest IT benefit of a field service management platform?

Minimizing visits with remote, AR-driven triage

Breaking down silos between disconnected systems

Obtaining economies of scale to lower costs and increase uptime

6. Which of the following best characterizes your current approach to field service delivery?

Reactionary and troublesome for customers

Outdated and costly

Inefficient and siloed

7. What do you wish your current field service management system could do differently?

Provide AI-driven recommendations

Empower customers with self-service capabilities

Increase scheduling and dispatching efficiency

8. What are your concerns about your organization’s ability to improve its field service operations?

Products requiring field service are becoming more complex

We’ll lose the knowledge and experience our retiring workforce possesses

We lack an operationally efficient foundation

9. What would you most appreciate in a provider of field service management solutions?

Seamlessly integrated AR and AI to enable live visual remote assistance

A focus on cost optimization while enabling seamless customer experiences

A single centralized platform, architecture, and data model

10. What are the likely consequences for your organization if you don’t improve your field service management?

Costs will continue to increase

Customer satisfaction will decrease

Brand reputation will degrade