Take the Deliver Proactive Field Service Strategy Quiz

Does your organization have what it takes to deliver great customer experiences? As a field service leader, you want to ensure you can provide the quality of service your customers deserve with speed and efficiency.

Moving to a more proactive field service model can help optimize costs, drive operational excellence, shorten resolution times, and help address customer needs. Take this quiz and learn the essential questions you need to ask to develop the right field service strategy for your organization.

Explore the key benefits of proactive field service to improve customer experience.

Take the Deliver Proactive Field Service Strategy Quiz now!

1. What's top of mind when considering your organization’s field service management technology?

We want to deliver great customer experiences We want to enable a proactive field service model We want to navigate the new augmented reality (AR) for field service

2. What is your main goal when it comes to field service management?

Increase field efficiency and reduce costs Align service portfolio with on-site and remote Make it easier for customers to get service

3. When it comes to improving field service management, what is a leading challenge?

Prioritizing for proactive field service Reducing unnecessary effort and making work flow Experienced technicians are retiring

4. Which aspect of your organization’s current field service management tools needs improvement most?

We need to streamline case resolution We need to leverage technology to drive automation We need to digitize business operations from request to resolution

5. What would create the biggest change to your organization’s field service management?

Powerful self-service tools Automating processes AR-powered solutions

6. When seeking a field service management solution, which capability is most important?

Empowering field service agents Strengthening contactless service Being proactive and predictive

7. What most appeals to you about a field service management platform?

The ability to support both physical and virtual field service The ability to anticipate customer needs The ability to enhance efficiency

8. What would be a chief business benefit to improving field service management across your organization?

Improving FTTR and MTTR with AR-driven assistance Enabling more self-service through automation Balancing remote and field services

9. What is a significant risk factor if you maintain the status quo?

We will inconvenience customers if there aren’t proactive services We won’t be able to improve resolution times We will continue to incur unnecessary costs

10. What would you most appreciate in a provider of field service management?

A provider who offers AR-powered, self-solve solutions A provider who offers capabilities that can scale with our business A provider who is committed to continuous improvement